Question 1

Are your products 100% natural?

Accepted Answer

Yes, all jaison products are made from 100% natural ingredients with no chemicals, preservatives, or artificial additives. We source our herbs directly from trusted suppliers across India.

Question 2

How should I store the products?

Accepted Answer

Store our powder products in a cool, dry place away from direct sunlight. Keep the packaging tightly sealed after use to maintain freshness and potency. Avoid moisture entering the pouch.

Question 3

What is your shipping policy?

Accepted Answer

We offer free shipping on orders above ₹499. Orders below ₹499 attract a shipping fee of ₹49. Standard delivery takes 5-7 business days across India. We ship via trusted courier partners.

Question 4

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, we offer Cash on Delivery at a nominal fee of ₹40. COD is available for all serviceable pin codes. You can also pay online via UPI, credit/debit card, or net banking for free.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery if the product is unused and in its original packaging. For quality issues, we offer a full replacement. Please contact us with photos and your order number.

Question 6

Can I use multiple products together?

Accepted Answer

Absolutely! Many of our products work wonderfully together. For example, you can mix amla, reetha, and shikakai for a complete hair care routine. Multani mitti pairs beautifully with neem or orange peel for face packs.

Question 7

Are your products suitable for sensitive skin?

Accepted Answer

Our products are made from gentle, natural ingredients and are generally suitable for sensitive skin. However, we always recommend doing a patch test before first use, especially if you have known allergies.

Question 8

How long will I see results?

Accepted Answer

Most customers notice a visible difference within 2-3 weeks of regular use. However, for best results, we recommend consistent use for at least 4-6 weeks as natural ingredients work gradually with your skin and hair.

Question 9

Do you ship internationally?

Accepted Answer

Currently, we ship within India only. We are working on expanding to international markets. Subscribe to our newsletter to be the first to know when we launch international shipping.

Question 10

How can I contact customer support?

Accepted Answer

You can reach us via WhatsApp, email at Jaisonskincare@gmail.com, or through the Contact page on our website. We respond to all queries within 24 hours.

Frequently Asked Questions